Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Orders are typically processed within 1-3 business days. Delivery times vary depending on your location. For more details, visit our Shipping Policy page at sustainablesswimwear.com.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times depend on the destination. Check sustainablesswimwear.com for more information.
Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking number via email.
Returns & Exchanges
What’s your return policy?
We accept returns within 30 days of delivery, provided the items are unworn and in their original condition. Visit sustainablesswimwear.com for full details.
How do I initiate a return or exchange?
Start the process by visiting sustainablesswimwear.com and following the instructions on our Returns page.
Who covers return shipping costs?
Customers are responsible for return shipping fees unless the return is due to a defect or error on our part.
Product Care
How should I care for my swimwear?
Hand wash in cold water with mild detergent and lay flat to dry. Avoid harsh chemicals and excessive sun exposure to maintain quality.
Is your swimwear chlorine-resistant?
Our fabrics are durable, but prolonged exposure to chlorine may affect color and elasticity. Rinse after each use for longevity.
Sizing & Fit
What if my swimwear doesn’t fit?
Refer to our detailed size guide at sustainablesswimwear.com. If you need a different size, exchanges are free within 30 days.
Do you offer custom sizing?
Currently, we don’t provide custom sizing, but our size range accommodates most body types.
Sustainability
What materials are used in your swimwear?
We use recycled fabrics like ECONYL® and other sustainable materials to reduce environmental impact.
How do you ensure ethical production?
Our products are made in certified facilities that adhere to fair labor practices and environmental standards.
Payment & Discounts
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.
Do you offer discounts?
Yes! Subscribe to our newsletter at sustainablesswimwear.com for exclusive offers.
Other Questions
Can I cancel or modify my order?
Orders can be canceled or modified within 24 hours of placement. Contact us immediately for assistance.
Do you have a loyalty program?
Yes! Earn points with every purchase. Learn more at sustainablesswimwear.com.
For further assistance, explore our Help Center at sustainablesswimwear.com.